Question, which is worse..
1. Speaking to a call centre?
2. Renewing a subscription online?
3. Having your teeth pulled without anaesthetic?
Answer.. 1 and 2 hurt as much and number 3 is a walk in the park by comparison.
I spent in total an hour and a half trying to renew a subscription for a piece of software I use daily by simply following the email link, entering my debit card details and……..ERROR
OK, try another card……ERROR
Fine, spend another 15 minutes trying to find some premium rate call number to speak to someone who’s first language was obviously not English and trying to explain that they had taken my money, but not renewed the subscription. Eventually after persistence the software was renewed over the phone, at further cost to me and I was given another number to call to discuss a refund. At this point, I am late for an appointment, with an empty bank account and the damn software takes 24 hours to activate.
Lets just say I am sticking to my piece of fruit and not looking out of any Windows!!